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8 Questions Before You Hire a Company

1.How long has the Company been in business?

One of the principal factors in gauging the credibility of a company is the length of time it's been in existence. You want to be in the hands of a company with reputation and credibility, not one that is here today and gone tomorrow. The Proficient Cabinets, Inc. was founded in 1997 and is a family-owned company with thousands of satisfied customers.

2.Does the company have all the required insurance for the project that they will accomplish?

What would happen if an accident occurs on your property in the midst of the measurements or the installation is being performed? The misfortune could be anything from an automobile accident at your residence to the perforation of a gas or water pipe. Many properties have suffered fires or floods and in certain instances, contractors and their employees themselves have suffered accidental injuries. If this would happen on your property, who would pay for the damages incurred? The Proficient Cabinets, Inc. in covered by the required insurances for your protection.

3.Are the cabinets, the granite countertops, the doors, and other products PRE-FABRICATED,or are they CUSTOM-MADE,
depending on the need and taste of the customer?

The Proficient Cabinets, Inc. does not store pre-fabricated products, with pre-determined measurements. Our entire product line, from the cabinets to the granite and all materials and products in between, are fabricated according to the need, taste, and specifications of our residential and commercial customers.

4.Are the cabinets, the granite countertops, doors, and other products fabricated locally, or imported from another country?

At The Proficient Cabinets, we rely on our manufacturing center for materials and therefore do not import any products for use in our projects. The reasons for this approach are the following:
• Incompatibility of standard measurements
• Lower quality materials
• Considerably limited style and color options for the customer
• Significant increase in delivery time
• High installation costs

5.Does your company comply with the following integral components of customer service?

The most prudent time to assess a company's level and proficiency in customer service is before officially contracting. At The Proficient Cabinets, Inc., we believe in and faithfully adhere to the following three crucial aspects of customer service:

Consistent Accessibility for the Customer
If you experience difficulty in successfully reaching a company in the early stages of interacting with them, you can be sure that trend will continue once you actually contract them and work on your project begins. At The Proficient Cabinets, it is our stated mission to attend to the needs and inquiries of our customers, be they existing or prospective clients, as soon as possible after we are made aware of them.

Professionalism In dealing with a company on as important a project as the remodeling of any part of your home, you want to interact with representatives that conduct themselves professionally and have thorough product knowledge. At The Proficient Cabinets, our years of extensive experience in the area of kitchen remodeling allows us to provide you with consultation and advice that is accurate and thorough.

Friendly and Welcoming Demeanor
Whether it is the relatively straightforward remodeling of a kitchen or a much more extensive project, there is a certain degree of emotion and feelings that are part of the equation. The company that you hire should share the same vision and enthusiasm you feel about the project at hand, and this should be reflected in the demeanor of its representatives towards you and your questions and concerns.

6.Does the company have financing plans available for qualified customers?

The Proficient Cabinets, Inc. offers one of the most accessible financing plans in the industry. In conjunction with GE Money we can make your project a reality. The financing plans offer no interest for 12 months or fixed payments for 36 months.

7.Does the company offer a Reward Program?

Our satisfied customers certainly convey their satisfaction about their experience with our company. What better way to reward them than to offer them 5% of the sales price of each product that the customer that they refer to The Proficient Cabinets, Inc. purchases with us?

8.Does the company offer Guaranteed Satisfaction?

The Proficient Cabinets believes that the satisfaction of the customer should be the utmost priority for any company when offering services and selling products. As such, The Proficient Cabinets strives to achieve absolute customer satisfaction for any job that we engage in. We deliver what we promise, and guarantee the quality of our work.

Questions and Answers

What separates you from the competition?

Founded in 1997, The Proficient Cabinets, Inc, is a family-owned company that boasts thousands of satisfied customers on both the residential and commmercial levels. We offer a diverse range of traditional and contemporary cabinets selections built to fit a variety of environments. We are an integral part of the entire process, starting with our FREE estimate and continuing through the design, the measurements, the production of the cabinet (including doors and granite countertop), the installations, and the inspection. This degree of involvement allows us to offer optimal levels of service at an extremely competitive price.

What is a Thermo-foil door?

A Thermo-foil door is currently a favorite in the cabinet industry. Its quality, durability, and the variety of designs and colors make it a premium option for the customer. It is composed of solid wood and plywood, which passes through a process of high temperature and adheres to a vinyl. This is available in an extensive variety of colors and textures.

Where are your cabinets manufactured?

We manufacture our cabinets in Florida. This allows us to have the total control over the quality and the time of delivery to customer.

Is any of your production line pre-fabricated or exported from another country?

The Proficient Cabinets, Inc. does not store pre-fabricated products, with pre-determined measurements. Our entire product line, from the cabinets to the granite and all materials and products in between, are fabricated according to the need, taste, and specifications of our residential and commercial customers.

How is Granite formed?

Granite is an igneous rock of visible crystalline formation and texture. It is composed primarily of feldspar, quartz, and mica. It starts off as liquid magma deep within the earths core where it is cooled and compressed over millions of years under tons of pressure. It is then quarried, cut and polished. After that process it can be applied in various ways, such as kitchen countertops, vanity tops, fireplace and jacuzzi surrounds, and other custom designs.

Can I cut on my Granite countertop?

Only if you want to ruin your good knives. Granite is harder than your knife blades and will dull them very quickly, if you use the countertop as a cutting surface. Always cut and chop on a wooden or plastic cutting board.

Can my granite top be damaged?

Like any solid surface, high impact blows can harm granite. Because of its crystalline structure, it can chip if subjected to sharp hard objects. Unsealed, granite can absorb stains such as oil, which can ultimately cause dark spots or discoloration. Heat from pots and pans or burning liquids will not affect granite under normal circumstances.

Will my granite look like the online sample?

The samples you see on the computer have been scanned and saved as digital images. The color tones may not be absolutely correct due to variations in computer systems, monitors and compression algorithms. Also, granite is a natural material with naturally occurring variations in color, tone, granularity, pattern, etc. These variations are expected and are the source of its natural beauty.

Can I set hot pot on my granite countertop?

Granite is formed by extreme heat and pressure combined beneath the earths crust. It can not be affected by heat from a cook top or frying pan. A lit flame placed under the granite will have no melting effect and will not leave any burned or scarred marks

Can Granite chip?

Only in cases of sever abuse with a hammer or impact tool. A chip can be filled with a granite dust and epoxy mixture. If a chip occurs on your counter-top, do not discard the chipped pieces. We can use them to fix the counter-top to the extent that no one will ever be able to tell it was chipped.

Can Granite crack?

No, not with regular use. Granite is most susceptible to cracks during shipping and installation. Normal use will not overstress this durable material.

How do I clean my granite countertop?

Granite is a very durable stone. It is also much harder than marble. Granite has been used in the past in the commercial industry. Some of the obvious applications have been panels on the outside of buildings, walls, and floors of "high-traffic" areas. Granite will withstand almost any element it comes up against including heat and cold. Granite itself is approximately 95-98% stain resistant but as an extra precaution, we use a special impregnator on all of our natural stone products. To clean granite in the most effedctive manner possible, thoroughly rinse the surface with our AGM Daily Granite Cleaner and dry it with cotton-flannel or chamois after allowing it to interact with your surface for approximately 30 seconds. This will insure lasting life and beauty. If you utilize plain soap and water for cleaning granite, keep in mind that this will likely lead to soap build-up. This, in turn, will dull your countertop’s finish significantly. Also, plain soap and water will not bring your countertop to a beautiful shine like our cleaner will.

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